Frequently Asked Questions

What is your point of difference to other Counselling Practices?

Our clients will often comment on how they feel seen and valued in our space. We go out of our way to make each client feel safe, secure and at ease. We don’t rush you out the door, and make it a priority that each client leaves feeling heard, validated and in a better state than when they came in. We take the time to personalise your therapy plan and to co construct a process that works for you. Our rooms are especially designed for comfort with an ambiance that is conducive to relaxation and calm. Your emotional wellbeing is our absolute priority which is why you will notice the point of difference from your first appointment.

How do I know if I need a Standard or Long Consultation?

At your Initial Consultation you can discuss time frames as part of your treatment plan.  An individual client can generally have their needs met within a 60-minute standard session but at times you may feel like you would like to take advantage of a longer session.  Although the Standard Sessions are still available for couples, we do recommend the Long Sessions to ensure that both parties feel heard and have an opportunity to share their thoughts and concerns.  The Long Session is a cost-effective way to maximise time as the additional 30 minutes is only an additional $30.

Why am I paying upfront?

The time frame in between consultations is tight and we aim to use our time to discuss strategies and solutions, not payment. We understand that situations arise and our clients may need to cancel or reschedule. We will do our best to work with you and can reschedule appointments or refund your money.

How accessible is your practice?

Situated in the CBD, Cardia Counselling is accessible to the wider Brisbane population. Street parking is frequently available along Wickham Terrace and Bartley Street. If you choose to park in the building, you can access discounted public car parking at Watkins Medical Centre by paying in advance online

Can I claim on my private health fund?

Cardia Counselling holds eligibility for rebate from the following Health Funds and can issue you with a provider number:

  • Bupa
  • Teachers Union Health
  • Police Health Fund
  • Emergency Services Health
  • Phoenix Health
  • St Lukes Health
  • GMHBA and CUA Health (telehealth only)
  • Doctors Health Fund
  • Grand United
  • ARHG (Australian Regional Health Group)

​Clients who are self-managed NDIS participants may also be eligible to claim the service fee.

Why is Cardia Counselling a better choice for my child?

Sending your child to a therapist who doesn’t have recent experience or knowledge within the school setting, limits how much they can assist your child. When we make recommendations, we consider strategies that are not only suitable but are also realistic within a school setting. Unrealistic recommendations are unlikely to be implemented by school staff if they are not suitable to a classroom with 28 children. To achieve long term success, all the key players must be invested in supporting your child. This is where our expertise and knowledge will be invaluable.

How does privacy and confidentiality apply to your practice?

At Cardia Counselling we comply with the Code of Ethics as stipulated by The Australian Counselling Association Code of Ethics and Practice (

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